Regulatory Risk & Rectification

Supporting firms, regulatory bodies and employees to understand, manage and mitigate the costs and risks associated with regulatory challenges.

Benefits of our approach

Unique mix of regulatory and actuarial expertise

Specialists in suitability assessment, redress and more

Experience working with key industry bodies

Deep market insight and knowledge

10+ years advising in this space

Making sense of DB pension transfer advice

The costs and risks associated with poor quality defined benefit pension transfer advice can be significant for financial advisory firms, consumers and the wider pensions industry. We help firms, regulatory bodies and consumers make sense of the complexities relating to defined benefit pension transfer advice. Our clients benefit from our experience and specialisms in suitability assessment, consumer engagement, redress and rectification. Armed with this knowledge, they can understand where and how to address regulatory issues. More recently, we supported the FCA in reviewing the DB pension transfer redress methodology which came into effect from 1 April 2023. We now pass on this unique insight, and understanding of the redress calculation process, to our clients.

Reviewing ongoing advice service provision

In March 2025 the FCA published a review of the delivery of ongoing advice. The FCA has made it clear that all firms will need to take action now to consider their delivery of ongoing advice since 2018, and assess the evidence that services were delivered in line with contracts and regulatory requirements. Firms will need to take steps to put things right themselves if issues are identified. We are supporting firms with reviewing current ongoing advice practices and controls alongside Consumer Duty implementation in this area. We are able to help firms assess back book risk, establish the scale and impact of any issues, and identify and evaluate alternative strategies for managing risks.

Mitigating risk across the board

Past business reviews

Conducting end-to-end past business reviews across a range of historic advice and services.
Strategy, Population Identification, Data Analysis, Suitability Review, Customer Contact and Redress.

Redress Centre of Excellence

Supporting firms with a wide range of redress calculations including DB pension transfers and Ongoing Advice – both individual complaints and larger scale exercises.

Delivering DB pension transfer redress calculations and communications that comply with the FCA rules introduced from 1 April 2023.

Transaction Support

Assessing the risks from high-risk products (including DB pension transfer advice) that are provided by the target firm in a transaction.
Reviewing FCA interactions and complaints date.
Advising on pricing implications and risk mitigation approaches.

Regulatory Conduct Support

Reviewing the current processes within advisory firms, for a wide range of products/ advice including DB pension transfers, At Retirement and Ongoing Advice.
Reviewing your processes, policies and procedures against FCA rules and industry best practice.
Helping firms identify potential areas of risk and improvement.

Helping our clients

Our team have a proven track record, forged over years of working closely with the FCA and other regulatory and statutory bodies regulatory conduct, risk and remediation.
As a result, we provide our clients with a deep understanding of the regulatory environment. This is combined with market-leading implementation and delivery expertise, ensures a complete and end-to-end service.